Privacy Policy
Privacy Policy
id Clinic, hereinafter referred to as "id Clinic", collects, stores and handles all personal data in accordance with the relevant legistlation.
In order to protect the rights and interests of data subjects, and appropriately perform it's public duties, id Clinic commits to collecting, storing and handling personal data appropriately and lawfully in accordance with the The Personal Information Protection Act of the Republic of Korea which provides general criteria for the handling of such personal information.
Furthermore, following all relevant laws and regulations, id Clinic respects the rights and interests of the data subjects to read, correct, delete and request the suspension of processing their personal information and the data subject may request an admisistrative trial as prescribed by The Administrative Appeals Act.
In accordance with The Personal Information Protection Act, id Clinic has the following personal information handling policies to protect the personal information and rights of the data subject, and to appropriately deal with grievances of data subjects related to their personal information, and if the personal information processing policy is revised, it will be announced through a notice on id Clinic's website or individual notices.
Article 1. The Method of Collecting Personal Data and The Type of Data Collected When collecting personal information, id Clinic shall notify the scope and purpose of the collection in advance during online consultation or in the terms and conditions of use in accordance with the relevant laws and regulations. The items for collecting personal information are as follows: a. Data pertaining to online consultations ① Collected data: Nationality, method / means of contact (messenger, email, etc.), contact number, list of procedures, photos, age and consultation content ② Health information: Personal health information deemed necessary by medical staff to provide medical services, such as medical history and family history b. Data pertaining to medical expenses ① When paying via debit card: Information necessary for payment validation including name of card company, card number, etc. ※ If personal information is collected for other specific purposes in the short term, it will be notified separately and collected. c. Method of personal data collection ① Collection through id Clinic's website, written articles, fax, telecommunications, consultation noticeboard, email, etc.
Article 2. Purpose of The Collection of Personal Data id Clinic utilizes the collected personal information for the following purposes. Any information provided by the user will not be used for any purpose other than the following purposes, and prior consent will be sought if the purpose of use changes. ① Medical purposes, testing purposes, appointment inquiry and identification procedures for medical care. ② Services for diagnosis and treatment ③ Administrative services such as billing, receipt, refund, etc. for medical treatment ④ The sending of medical bills, statements, certificates, medications, products and results ⑤ Online or offline consignment, or requests for, external inspection ⑥ Securing communication channels to assist in handling complaints, etc ⑦ Legal and administrative measures for medical quality management and hospital operation ⑧ The minimum analysis data required for education, research ⑨ Notification regarding medical treatment, academic information, and hospital information ⑩ Offering services that are better specified to customers (marketing)
Article 3. Storage Method and Storage Timeframe of Personal Information In principle, after the purpose of the collection and use of personal information is achieved, the information is destroyed without delay. However, cetain information shall be preserved for the period specified for the following reasons: ① Type of information: name, date of birth, messenger id / username, home phone number, mobile phone number, email address ② Basis for extended preservation: the terms and conditions of use on the website of id Clinic, and Article 15 of the Enforcement Regulations of Medical Law (preservation of medical records) ③ Preservation period: 10 years after the completion of, or withdrawal from, treatment
Article 4. Procedure and Method of the Destruction of Personal Information id Clinic shall destroy the collected and stored personal data without delay after the purpose of collecting and using the personal data has been achieved. The procedure and method of destruction are as follows: a. Destruction procedure In accordance with id Clinic's internal policy and other procedures regarding information protection under related laws and regulations, the information entered for online consultation, etc., will be transferred to a separate database after the purpose of the use of the information is achieved (in the case of paper communications, a separate document box) and stored for a certain period of time (described in the retention and usage period). Personal data transferred to a separate database will not be used for any purpose other than being retained for the required period unless the law requires additional procedures/use. b. Destruction method Personal information stored in electronic file formats will be deleted using technical methods that prevent record reproduction. Personal information printed on paper will be shredded or dissolved. Article 5. Sharing of Personal Information Except with your consent or as required by relevant laws and regulations, id Clinic will not use your personal information beyond the scope of the purposes disclosed for collecting and using your personal information, nor provide it to third parties or other companies/institutions. However, the following cases are exceptions: ① Submission of medical records for claiming medical expenses to the Health Insurance Review and Assessment Service in accordance with the National Health Insurance Act ② Cases where users have given prior consent for disclosure ③ Cases where it is required by law or when there is a request from an investigative agency in accordance with the procedures and methods prescribed by law for investigative purposes ④ Cases where it is necessary for the compilation of statistics or academic research, provided that the information is processed in a form that makes it impossible to identify specific individuals.
Article 6. Third-Party Communication and Handling of Personal Data To provide better services and customer convenience, id Clinic outsources the handling of personal information to external professional firms as follows. Through contractual agreements, id Clinic ensures the compliance with relevant privacy laws, the confidentiality of personal information, the prohibition of third-party disclosure, the liability for accidents, the duration of the outsourcing period, and the obligation to return or destroy personal information after processing. These measures are strictly managed to ensure that personal information is handled securely.
Article 7. Third-Party Sharing and Handling of Personal Data
I agree to receive marketing information for promotional purposes from ID Hospital, ID Networks Co., Ltd., ID Placostmetic Co., Ltd., and Global MEM Co., Ltd. The marketing activities of ID Hospital, ID Networks, and ID Placostmetic are handled by the outsourced company, ID Healthcare Co., Ltd.
By agreeing to receive marketing information, you are also considered to consent to receiving marketing information from the outsourced company.
a. Purpose of the Utilization of Shared Personal Data
① For processing tasks related to patient identification, appointment booking, and cancellations
② To provide information on hospital usage, new services, and event promotions
③ To send mobile notifications regarding appointments, reservations, hospitalizations, and scheduled examinations
b. Storage and Retention Period of Shared Personal Data
① The retention period for personal information is the same as that of the information collection institution. However, this applies only in cases of termination (cancellation) of the contract with the information collection institution.
② You have the right to refuse consent, and if you do so, you may not be able to make appointments, which could negatively affect patient convenience and satisfaction.
Article 8. Rights of Users and Legal Representatives and Methods of Exercising Said Rights id Clinic will promptly and sincerely respond to customers' requests for access to, correction, or deletion of their personal information. To protect personal information, id Clinic does not provide procedures for access, correction, or deletion of personal information through telephone, mail, fax, or other methods apart from in-person visits. a. Reading of Personal Data ① Customers may visit id Clinic to request access to their personal information, and id Clinic will respond promptly. b. Correction and Deletion of Personal Data ① If a customer requests correction or deletion of their personal information and it is found that there is an error or a need for correction or deletion, id Clinic will promptly make the necessary changes. id Clinic may request supporting documents to verify the facts related to the correction or deletion. ② When a customer requests access to, correction, or deletion of their personal information, id Clinic will verify the customer’s identity by requesting identification, such as a resident registration card, passport, or driver's license. ③ If id Clinic has legitimate reasons to deny access, correction, or deletion of all or part of the personal information, it will notify the customer and explain the reasons. ④ The legal guardian of a child under the age of 14 can request access to, correction, deletion, or suspension of processing of the child's personal information. The guardian must submit proof of their relationship with the child and provide identification.
Article 9. Matters Concerning the Installation / Operation of Automatic Personal Data Collection Devices and Refusal id Clinic operates cookies, which are small text files stored on your computer's hard disk by the server used to operate id Clinic's website. id Clinic uses cookies for the following purposes: ① To analyze the frequency of site visits and visit times, and to understand users' preferences and interests, which are used as measures for service improvement. ② To track the number of visits you make to various events conducted by id Clinic, and to provide differentiated information based on individual interests. You have the option to accept cookies. You can configure your web browser settings to allow all cookies, prompt for confirmation before saving cookies, or refuse all cookies. Please note that if you refuse to install cookies, you may experience difficulties in receiving some services.
Article 10. Obligation to Notify Policy Changes This privacy policy is subject to change due to amendments in relevant laws and guidelines or changes in internal operational policies. Any changes to id Clinic's privacy policy will be announced on the website (http://www.idhospital.com).
Personal Information Protection Officer Name: Pilseung Jang Department: Management Division E-mail: gotama68@idhospital.com
Name: Myungseok Song E-mail: resta@resta.co.kr
Name: Geumseok Shin E-mail: kumssac@naver.com
Personal Information Protection Manager Name: Iljae Lee Department: Web Development Team, ID Healthcare Group Phone: 02-3496-9864 E-mail: webmaster@idhospital.com
Date of Announcement : September 1, 2024 Date of Implementation: September 1, 2024
If you need to report or seek consultation regarding other personal information infringements, please contact the agencies listed below.
1. Personal Information Dispute Mediation Committee (https://www.kopico.go.kr ) (without country code) 1833-6972 2. Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-550-9531 ~2) 3. Cyber Investigation Division of Supreme Prosecutors' Office (http://spo.go.kr/(without country code) 1301, cid@spo.go.kr ) 4. Cyber Safety Bureau of the National Police Department (http://cyberbureau.police.go.kr/02-3150-2659)
Article 1. The Method of Collecting Personal Data and The Type of Data Collected When collecting personal information, id Clinic shall notify the scope and purpose of the collection in advance during online consultation or in the terms and conditions of use in accordance with the relevant laws and regulations. The items for collecting personal information are as follows: a. Data pertaining to online consultations ① Collected data: Nationality, method / means of contact (messenger, email, etc.), contact number, list of procedures, photos, age and consultation content ② Health information: Personal health information deemed necessary by medical staff to provide medical services, such as medical history and family history b. Data pertaining to medical expenses ① When paying via debit card: Information necessary for payment validation including name of card company, card number, etc. ※ If personal information is collected for other specific purposes in the short term, it will be notified separately and collected. c. Method of personal data collection ① Collection through id Clinic's website, written articles, fax, telecommunications, consultation noticeboard, email, etc.
Article 2. Purpose of The Collection of Personal Data id Clinic utilizes the collected personal information for the following purposes. Any information provided by the user will not be used for any purpose other than the following purposes, and prior consent will be sought if the purpose of use changes. ① Medical purposes, testing purposes, appointment inquiry and identification procedures for medical care. ② Services for diagnosis and treatment ③ Administrative services such as billing, receipt, refund, etc. for medical treatment ④ The sending of medical bills, statements, certificates, medications, products and results ⑤ Online or offline consignment, or requests for, external inspection ⑥ Securing communication channels to assist in handling complaints, etc ⑦ Legal and administrative measures for medical quality management and hospital operation ⑧ The minimum analysis data required for education, research ⑨ Notification regarding medical treatment, academic information, and hospital information ⑩ Offering services that are better specified to customers (marketing)
Article 3. Storage Method and Storage Timeframe of Personal Information In principle, after the purpose of the collection and use of personal information is achieved, the information is destroyed without delay. However, cetain information shall be preserved for the period specified for the following reasons: ① Type of information: name, date of birth, messenger id / username, home phone number, mobile phone number, email address ② Basis for extended preservation: the terms and conditions of use on the website of id Clinic, and Article 15 of the Enforcement Regulations of Medical Law (preservation of medical records) ③ Preservation period: 10 years after the completion of, or withdrawal from, treatment
Article 4. Procedure and Method of the Destruction of Personal Information id Clinic shall destroy the collected and stored personal data without delay after the purpose of collecting and using the personal data has been achieved. The procedure and method of destruction are as follows: a. Destruction procedure In accordance with id Clinic's internal policy and other procedures regarding information protection under related laws and regulations, the information entered for online consultation, etc., will be transferred to a separate database after the purpose of the use of the information is achieved (in the case of paper communications, a separate document box) and stored for a certain period of time (described in the retention and usage period). Personal data transferred to a separate database will not be used for any purpose other than being retained for the required period unless the law requires additional procedures/use. b. Destruction method Personal information stored in electronic file formats will be deleted using technical methods that prevent record reproduction. Personal information printed on paper will be shredded or dissolved. Article 5. Sharing of Personal Information Except with your consent or as required by relevant laws and regulations, id Clinic will not use your personal information beyond the scope of the purposes disclosed for collecting and using your personal information, nor provide it to third parties or other companies/institutions. However, the following cases are exceptions: ① Submission of medical records for claiming medical expenses to the Health Insurance Review and Assessment Service in accordance with the National Health Insurance Act ② Cases where users have given prior consent for disclosure ③ Cases where it is required by law or when there is a request from an investigative agency in accordance with the procedures and methods prescribed by law for investigative purposes ④ Cases where it is necessary for the compilation of statistics or academic research, provided that the information is processed in a form that makes it impossible to identify specific individuals.
Article 6. Third-Party Communication and Handling of Personal Data To provide better services and customer convenience, id Clinic outsources the handling of personal information to external professional firms as follows. Through contractual agreements, id Clinic ensures the compliance with relevant privacy laws, the confidentiality of personal information, the prohibition of third-party disclosure, the liability for accidents, the duration of the outsourcing period, and the obligation to return or destroy personal information after processing. These measures are strictly managed to ensure that personal information is handled securely.
| Companies | Details of Entrusted Work | Information Shared | How Long Peronal Information will be Retained |
|---|---|---|---|
| id Healthcare Group | "Data processing (incl. work related to data processing) CCTV management" | Names, hospital registration number(s), dates of birth, etc. | Until end of contracted period |
| Saegwang Health Inspection Center | Pathological testing | "Names, hospital registration number(s), etc. Authorized collections of personal data required for testing" | Until end of contracted period |
| RESTA Corp. | Conveyance of promotional event and advertising information Commissioned work etc. | Names, ages, contact information, etc. | Until end of contracted period |
| Carelabs | Conveyance of promotional event and advertising information Commissioned work etc. | Names, ages, contact information, etc. | Until end of contracted period |
| Global MEM | Marketing Activitie | Names, ages, contact information, etc. | Until end of contracted period |
Article 8. Rights of Users and Legal Representatives and Methods of Exercising Said Rights id Clinic will promptly and sincerely respond to customers' requests for access to, correction, or deletion of their personal information. To protect personal information, id Clinic does not provide procedures for access, correction, or deletion of personal information through telephone, mail, fax, or other methods apart from in-person visits. a. Reading of Personal Data ① Customers may visit id Clinic to request access to their personal information, and id Clinic will respond promptly. b. Correction and Deletion of Personal Data ① If a customer requests correction or deletion of their personal information and it is found that there is an error or a need for correction or deletion, id Clinic will promptly make the necessary changes. id Clinic may request supporting documents to verify the facts related to the correction or deletion. ② When a customer requests access to, correction, or deletion of their personal information, id Clinic will verify the customer’s identity by requesting identification, such as a resident registration card, passport, or driver's license. ③ If id Clinic has legitimate reasons to deny access, correction, or deletion of all or part of the personal information, it will notify the customer and explain the reasons. ④ The legal guardian of a child under the age of 14 can request access to, correction, deletion, or suspension of processing of the child's personal information. The guardian must submit proof of their relationship with the child and provide identification.
Article 9. Matters Concerning the Installation / Operation of Automatic Personal Data Collection Devices and Refusal id Clinic operates cookies, which are small text files stored on your computer's hard disk by the server used to operate id Clinic's website. id Clinic uses cookies for the following purposes: ① To analyze the frequency of site visits and visit times, and to understand users' preferences and interests, which are used as measures for service improvement. ② To track the number of visits you make to various events conducted by id Clinic, and to provide differentiated information based on individual interests. You have the option to accept cookies. You can configure your web browser settings to allow all cookies, prompt for confirmation before saving cookies, or refuse all cookies. Please note that if you refuse to install cookies, you may experience difficulties in receiving some services.
Article 10. Obligation to Notify Policy Changes This privacy policy is subject to change due to amendments in relevant laws and guidelines or changes in internal operational policies. Any changes to id Clinic's privacy policy will be announced on the website (http://www.idhospital.com).
Personal Information Protection Officer Name: Pilseung Jang Department: Management Division E-mail: gotama68@idhospital.com
Name: Myungseok Song E-mail: resta@resta.co.kr
Name: Geumseok Shin E-mail: kumssac@naver.com
Personal Information Protection Manager Name: Iljae Lee Department: Web Development Team, ID Healthcare Group Phone: 02-3496-9864 E-mail: webmaster@idhospital.com
Date of Announcement : September 1, 2024 Date of Implementation: September 1, 2024
If you need to report or seek consultation regarding other personal information infringements, please contact the agencies listed below.
1. Personal Information Dispute Mediation Committee (https://www.kopico.go.kr ) (without country code) 1833-6972 2. Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-550-9531 ~2) 3. Cyber Investigation Division of Supreme Prosecutors' Office (http://spo.go.kr/(without country code) 1301, cid@spo.go.kr ) 4. Cyber Safety Bureau of the National Police Department (http://cyberbureau.police.go.kr/02-3150-2659)